There was an interesting story on Govexec.com on August 16, 2016 regarding a new Gallup poll that showed that the US government is the least popular of any major industry in the US. The poll listed the restaurant and computer industries as the most popular, with 66% total positive views. The restaurant industry also had the lowest negatives at 7%, with the computer industry slightly higher at 13% negative. The US government came in last on positive ratings – tied with the pharmaceutical industry at 28% positive. The three largest percentages of negative ratings were the government at 55%, pharmaceuticals at 51% and the healthcare industry at 54%.
Those numbers are not a great showing for the US government, but do they really tell the whole story? Of course not. Let’s start with the specious comparison of the United States government to the restaurant, computer or any other industry. Does Burger King withhold money from your paycheck? No. Does Apple? No. No industry in this poll has the kind of power over the everyday lives of Americans that the government exercises. No industry has a responsibility to defend the US, the promote its economy, to pass and enforce laws, or anything else. For the most part, the comparison is meaningless and serves no useful purpose.
The other problem with the poll is that it ignores the fact that the government is a massive entity with many component parts. When we look at those parts we find widely differing views about it. For example, an excellent Pew Research Center study in 2015 showed a high degree of negativity about government, but also areas where government was doing very well. Pew, a respected nonpartisan, nonprofit “Fact Tank,” said “just 19% say they can trust the government always or most of the time, among the lowest levels in the past half-century. Only 20% would describe government programs as being well-run. And elected officials are held in such low regard that 55% of the public says “ordinary Americans” would do a better job of solving national problems.” They also found that 74% said political leaders put their own interests ahead of those of the people.
Those numbers seem to align with the Gallup findings, but Pew dug much deeper and found that the story is far more complex than some click-worthy top line numbers might indicate. Yes – Americans have some very negative views of their government, but they also believe government must play a major role in our society. They want the government to keep us safe from terror, respond to natural disasters, manage immigration, strengthen the economy, and perform many other vital tasks.
In addition to believing the federal government must perform those tasks, they also gave high marks for performance in many of them. More than 70% believe government is doing a good or somewhat good job on responding to natural disasters, ensuring safe food and medicine, and setting workplace standards. High numbers also approved of government’s performance in protecting the environment, ensuring access to quality education, and ensuring basic income for senior citizens.
Pew also asked about specific agencies and found 84% had a favorable view of the Postal Service, the National Park Service had a 75% favorable rating, and the Centers for Disease Control and NASA came in at 71% and 70%, respectively. In fact, agencies representing the vast majority of the government came in at better than 50% approval.
Those numbers and the agencies they represent do not sound like an organization that should be compared to a restaurant or a computer manufacturer or service.
Pew also looked at views of elected officials and found they were not particularly popular. They were viewed as less honest and more selfish than typical americans or business leaders. Congress had a meager 27% favorable rating. The political parties do not fare much better, with the Democrats at 45% and the Republicans at 32%.
The Pew report has much more data and I highly recommend reading it if you want to know a lot more about how government and its many components are viewed. The data is fascinating and tells a complex story.
ChiefHRO.com 
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Jeff, as usual an excellent article on the state of government popularity. I agree that the government is not a monolith and making a general statement opens you up to examples where the assertion is not true. The challenge of course is attempting to make apple to apple comparisons. For example, popularity itself is a difficult term to measure. That said, job satisfaction or trust might be meaningful. Comparing these to specific activities, e.g. supply chain might make more sense. I recall early in my career attempting to compare citizen trust and service value between and among service level providers in the health space. Given the specific service line, meaning distinctions could be made.
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